Terms of Service

Video Terms Of Service:

1.  Vector Interactive Group reserves the right to use video projects in example reels and in its company portfolio.

All production cast & crew are entitled to a 30-minute break every 6 hours. All production crew are entitled to 10 hours of turn-around time [off-the-clock] between the end of their daily work shift and their next day’s call time. All cast are entitled to 12 hours of turn-around time [off-the-clock] between the end of their daily work shift and their next day’s call time.  

2.  If client is providing a shooting location, restrooms and climate-controlled areas are required for cast, crew and equipment, there must be access to plenty of water to ensure all cast and crew stay thoroughly hydrated, and there must be access to power for electrical equipment.  
3.  “Setback Relief”:  If unforeseen events [i.e. lighting, rain, sleet, tornado/hurricane warnings, earthquakes, intense cold/heat, injury], occur outside of Vector Interactive Group’s control, which can cause delays pertaining to video shoots, Client may, at the discretion of Vector, be offered a cut-rate reshoot for affected portions of the project.    For the First Day with such production delays: If Client will be employing Vector’s post-production services pertaining to this project’s scope of work, Client may, at the discretion of Vector, be privileged to pay 75% of the contracted rate, for the production crew, to reshoot affected portions of the project.  Exemptions:  This cut-rate does not apply to the following items which must always be paid for in full: cast, catering and craft services, locations, lodging, transportation, legal and/or law enforcement/medical personnel, and Vector’s project coordinator will work with client to reschedule a new shooting date, in conjunction with delays caused by unforeseen events.

“Setback Relief” (cont.) For subsequent days with delays, and for projects that do not employ Vector’s post-production services: Client may, at the discretion of Vector, be privileged to pay 85% of the contracted rate, for the production crew, to reshoot affected portions of the project.  Exemptions:  See previous exemptions above.  Vector’s project coordinator will work with client to reschedule a new shooting date in conjunction with delays caused by unforeseen events.

“Setback Relief” does not apply to cover shoots [substituted shots] that are able to salvage production time and reschedule affected portions of the shoot without incurring additional cost.

4.  If unforeseen events [i.e. equipment/software failure, internet connection issues, power outage] occur outside of Vector Interactive Group’s control, which can cause delays pertaining to post-production services, Vector’s project coordinator will inform the client of the issue(s) and communicate a new deadline as soon as possible.
5.  Vector Interactive Group is not responsible for uploading/delivering any digital media to any 3rd party [ie. social media, websites, email etc.] on behalf of the client unless specified otherwise in writing.
6.  Vector’s royalty-free stock media [images, videos, music, sound effects, etc.] is available for this project at no charge. However, if audio/visual content is provided by the client, written verification may be required to ensure copyright guidelines are not violated in any manner. If the client requires media to be purchased outside Vector’s stock media libraries, additional charges may apply.
7.  Client agrees to hold Vector “harmless” for any legal, trademark or copyright infringement disputes arising from audio/visual content of any sort provided to Vector by client for use pertaining to this project. Client assumes all responsibility of any future audio/visual content claim(s), including but not limited to damages related to failure to acquire image releases and location releases, and hereby attests they have legal capacity to provide Vector the permission to use audio/visual content in the video production scope of work as outlined in its  service agreement. Additionally, Vector agrees to hold client “harmless” for any legal, trademark or copyright infringement disputes arising from audio/visual content of any sort provided by Vector for use pertaining to this project. Vector assumes all responsibility of any future audio/visual content claim(s), including but not limited to damages related to failure to acquire image releases and location releases, and hereby attests Vector has legal capacity to use audio/visual content in the video-production scope-of-work as outlined in its service agreement.
8.  Client agrees all questions or concerns should be addressed to the project coordinator.
9.  Client may opt to request revisions related to scope-of-work and will be billed at 60% of Vector’s standard editing rate [based on $100/hr standard rate]. Charges will not apply to client if original scope-of-work details were misinterpreted by Vector.  Any other post-production work not related to the initial scope-of-work will be billed at Vector’s standard rate, unless specified otherwise by management.
10. Upon completion of services, Vector can deliver, once a year, at no additional cost, all master video file(s) via

email; provided client has paid in full and has no outstanding balance, and then the “master video ownership affidavit” will then be signed by Vector Interactive Group and submitted to client for their records. The client will then own all rights to the master video file(s).    

11. Vector may delete all project files within 60 days of completion unless specified otherwise in writing.  It is the client’s responsibility to verify they have received the master video file(s) within 30 days and to verify the master video file has been properly saved on their organization’s internal storage system.

WEB / Graphic Design Terms Of Service:

1. Vector Interactive Group, (referred to here as "We" "Us" or "Our") will plan, design and create digital media (referred to here "You" or "Your" or "Client") according to the specifications in the attached "Product Specifications."
2. Vector Interactive Group reserves the right to use all completed website projects as examples for its company portfolio.
3. If unforeseen events occur outside of Vector Interactive Group’s control, which may cause delays pertaining to the completion of the client’s website, Vector’s project coordinator will inform the client of the issue and communicate a new deadline as soon as possible. [i.e. equipment/software failure, internet connection issues, power outage]
4. Once the website is complete, client will be responsible for storing all electronic data related to the website and Vector may delete all files within 60 days unless management services have been contracted. [Related to any content/images that may have been sent by client]  
5.  Vector Interactive Group is not responsible for setup or uploading any media of any kind to social media platforms linked to website unless they have contracted services with Vector’s social media department.
6. Vector’s royalty-free stock media [images, videos, music, sound effects, etc.] is available for this project at no charge. However, if audio/visual content is provided by the client, written verification may be required to ensure copyright guidelines are not violated in any manner. If the client requires media to be purchased outside Vector’s stock media libraries, additional charges may apply.

Client agrees to hold Vector “harmless” for any legal, trademark or copyright infringement disputes arising from audio/visual content of any sort provided to Vector by client for use pertaining to this project. Client assumes all responsibility of any future audio/visual content claim(s), including but not limited to damages related to failure to acquire image releases and location releases, and hereby attests they have legal capacity to provide Vector the permission to use audio/visual content in the scope of work as outlined in this proposal. Additionally, Vector holds client “harmless” for any legal, trademark or copyright infringement disputes arising from audio/visual content of any sort provided by Vector pertaining to this project. Vector assumes all responsibility of any future audio/visual content claim(s), including but not limited to damages related to failure to acquire image releases and location releases, and hereby attests Vector has legal capacity to use audio/visual content in the scope of work as outlined in this proposal.

7. Product Hosting: Your Product must be connected to the worldwide web in order to operate, (this is called "hosting"). You will maintain Your Product and hosting is provided on a 24/7 basis. You agree to pay the hosting fee annually to third-party hosting services connected to client’s website. Client remain responsible for hosting fees incurred prior to notice of termination of deactivation of website.
8. While Vector provides third-party hosting that is in relationship to the web design licensing terms and and conditions, Vector makes no guarantees as to minimum "uptime," nor will Vector be held responsible for any direct, indirect, special or consequential damages resulting from possible lapses in hosting

services. Such possible damages include, without limitation, any lost profits or business interruption or loss of digital data.  All of which, is out of Vector’s control.

9. We will not be liable for any third party hosting issues that could cause any damages arising from the use of Your Product.
10. (a) We shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (i) any errors in or omissions on the website or any third-party services connected in the operation of your website or products obtainable there from, (ii) the unavailability or interruption of the website via the webhost or any features thereof, (iii) use of the website, (iv) the content/images contained on the website provided or approved by Client, or (iv) any delay or failure in performance beyond Our direct control.
11. You acknowledge that You have read the Specifications attached hereto describing Your particular website, and that Your website will not have any features not expressly contained in the Specifications, unless a written Change Order is submitted, for which additional charges may apply.

12. You shall at all times own all rights to your product as well as the domain name and DNS address where your website will reside. [Training can also be provided to client in order to make changes to the website.  [It is recommended that only the webmaster make these changes for the client in order to ensure no issues may occur with the overall performance of the website]
13.  Client is responsible for domain registration and renewal fees, licensing fees,hosting fee or email accounts that may be needed and associated with hosting plan.

SEO Marketing Terms Of Service:

1.  Depending on the client’s online presence needs and proposed monthly budget, a separate service agreement contract will outline the total monthly amount and description of services to be provided by Vector Interactive Group or any of its affiliates that may be responsible for 3rd party responsibilities.
2.  Signed service agreement must be received by Vector’s admin department before any services will commence.

Business Development Consulting Terms Of Service:  

1.  Consulting services will be provided by Vector Interactive Group including any 3rd party affiliates that may be applicable either on an hour rate or flat fee depending on the intended project.  
2.  A consulting service agreement must be signed by client before Vector’s advisory team may consult client regarding their company or individual project needs.  This may apply to either business development / strategic planning and or retail development services.

Refund Policy:

1.  Once service agreement contract has been accepted and signed by client, for services to be rendered, service agreement cannot be canceled or deposit(s) be refunded at any time.  Client agrees to pay in full upon completion of “said” services as outlined under the scope-of-work section per the service agreement contract. Vector Interactive Group will not transfer any data or ownership of any media of any sort until the balance for agreed services has been paid in full. The client’s signature confirms this written instrument to be “binding” and enforceable for all parties involved. Client affirms signature identify of client.  
2.  If client has agreed to any monthly subscription service plans, they must give a (30) thirty day cancelation notice via email sent to their appointed account representative so they are not charged for the next billing cycle. If client cancels in the middle of their current billing cycle a prorate rated refund may be honored by Vector to client depending on the situation.  Vector reserves the right to either honor a partial refund paid the client or may opt that the client fulfill the rest of their current billing cycle prior to their cancel notice that was received.
3.  All of Vector Interactive Group’s consulting services charged hourly or on a flat fee are non-refundable.  Vector does not assume any sort of legal representation role of any sort pertaining to any of professional advice pertaining to its clients including real estate development suggestions.
4.  Real estate services may be referred by Vector to a 3rd party licensed brokerage firm regarding “Buyer Agent” or lease sale representation if applicable.  Furthermore, all company and project information will be held “Strictly Confidential” in protection of all parties involved. NDA’s may apply.